Outsource Your Customer Care to Professionals
We match your customer’s pace and responding time – every time.
Don’t spend your precious time on the hassle of interviewing and choosing the best employees, worrying about the employee retention, customer management and their satisfaction when you can outsource a group of excellent call center multitaskers.
We like to think ahead and we don’t want to take your call center “off the air” at the event of possible power outage. With this information, the correct uninterruptible power supply (UPS) and generator capacity are installed so the call center can continue operating until power is restored. So, when we say 24/7, we actually mean it. We are dedicated to your taxi or limo business only.
Why Use Globalkom?
We are dedicated only to your taxi or limo business.
Our agents are well experienced in modern taxi & limo reservation and dispatch software such as iCabbi, AutoCab, Mobile Knowledge, so you can save your time on lengthy trainings and courses. You get the first week of training free of charge.
OFFER 24/7 SUPREME CUSTOMER SERVICE
We are always on call! With our constant availability, you can rest assured every call will be answered, every customer served. Focus on your work, and we will take care of your Customer Service. Your clients will appreciate fast response times and 24/7 support.
Need help with managing your drivers? We can provide efficient wake-up calls, manage dispatch services, track driver locations, get all the schedules running smoothly and without issues. No more missed pickups and unsatisfied customers.
INCREASE PROFITS AND ROI
We think about your business – we help you save costs where you can and still get an exemplary service for less money. With supreme technology, outsourced call center and second to none customer support, we will drive your profits.
BETTER CALL MANAGEMENT
Our dedicated agents are your employees who will live and breathe your company values. They are only working for your company, which ensures total dedication to your customers and an overall better call management, as well as results.
100% SATISFACTION GUARANTEED
Whether a regular call or a customer that has an issue, at the end, our staff will do their best to defuse the situation and solve the problem at hand. They are always polite, provide helpful guidance and use charisma to make every client feel cared for.
Save money and hire an entire call center with just a couple of clicks – contact us today and request a quote for your business.
You will see just how affordable and value-adding Globalkom’s call center service can be.
Globalkom Service Channels
Our dedicated agents will guide the callers through limo and taxi booking process, offering upselling and additional services. We provide a 360-degree customer service, helpful guidance and patience. No caller is turned away.
We are prompt to respond to all email enquiries in the most courteous and professional manner. Get a 24/7 email support, your customers will appreciate the fast response time. Never let an email fall through the cracks again.
Social Media platforms have become major hubs of customer care that allow you to handle and defuse even the troubling issues related to your taxi or limo service company. Get a constantly present customer care.
People now demand instant responses, and if you don’t have dedicated agents who will chat with customers while they are on your website, your business might suffer. Our staff can guide them and reduce the selling cycle with ease.